Here is some basic information about how we work. At PrimeCare Family Centers, we work as a team consisting of a doctor or nurse practitioner, nurse or medical assistant and patient advocate, giving you the best care we can. When you first come to the practice, we will talk with you and make an assessment that meets your personal and health needs. After this, whenever you make an appointment, the scheduler will ask you the reason for your visit and will make an appointment to help you. Even though you have an appointment with your primary care provider, other members may consult with you while you are here. Our staff members all have access to your health history and are available to help you.
OFFICE HOURS: We are open from 9am -5pm. Monday through Friday and Saturdays 9am -1pm. If you require urgent care after regular business hours, please call our regular office number or 911 in the event of a medical emergency, or go immediately to the nearest emergency room.
APPOINTMENTS: To schedule an appointment, please call our office during regular business hours. Plan to arrive at least 15 minutes before your appointment to fill out any necessary paperwork or call if you need to cancel. Failure to show up for your scheduled appointment will result in a $15 charge.
SPECIAL NEEDS: Please let us know if you have a hearing, visual or physical impairment, or need an interpreter so that we can accommodate your needs. Feel free to bring along a family member, friend or health advocate to your appointment for assistance in understanding or remembering the doctor’s instructions and give us permission to have your medical condition discussed in their presence.
PAYMENT: We accept the following forms of payment cash, checks and credit cards. There is a $25 fee for checks that are returned unpaid. Please bring personal identification and insurance information to every office visit, and we will notify you if there are changes with the types of insurance we accept. Your co-pay must be paid at the time services are rendered. If you have any questions about payment, billing and insurance, please call our billing department at 305-442-2228, ext 15.
MEDICAL RECORDS: Please bring or be prepared to fill out a summary of your health status, personal and family medical history, and copy of your referral for treatment if one is available. To request a copy of your medical records for another doctor, please call the location where you are being seen.
MEDICATION: Please bring a list of medications you’re taking and report any adverse side effects. We are able to fill some prescriptions in the office and order those refills if requested or call them into your pharmacy. Refills can be requested by calling the office between the hours of 2:00 – 4:00 pm each day.
MEDICAL TESTING: This office provides certain diagnostic tests. A copy of lab results will be sent to the doctor who ordered them. A member of our staff will contact you with your results.
REFERRALS: Referrals can be obtained with 2-5 days after request is made. A member from our staff will contact you when the authorization is available. Please do not contact the office until after the 5th day. Some referrals take longer than others to obtain.